At cuci, your privacy is more than a legal requirement — it is a responsibility we take to heart. This document clearly explains how we collect, use, store, and protect your personal information.
Every decision regarding data handling at cuci is made based on these six core principles — to ensure your information remains safe and respected at all times.
Cuci only collects data that is strictly necessary for platform operations. We do not collect information that is not directly relevant to the services you use.
All sensitive data is stored in encrypted form using AES-256 standards. Data in transit is protected by SSL/TLS 1.3 — no information travels in plain form.
You have the right to access, correct, transfer, or request deletion of your personal data at any time via your cuci account settings or by contacting our team.
Cuci does not sell, rent or share your personal information with third parties for marketing purposes. Your data belongs to you — not to us as a business commodity.
Data is retained only for as long as necessary for its original purpose of collection or as required by law. Data that is no longer needed is securely deleted.
Whenever the cuci Privacy Policy is updated, members will be notified via in-platform notifications and email — not merely by changing the date at the top of the document without notice.
Cuci ("we", "Platform") values the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, use, store, share and protect your personal data when you use the cuci online wagering platform via cuci.onl or the cuci mobile app.
This document is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. If you do not agree with any aspect of this Privacy Policy, please do not use the cuci platform.
Cuci collects several categories of personal data depending on how you interact with our platform:
Cuci does not collect sensitive financial information such as full credit card numbers directly — card transactions are processed by third-party payment processors compliant with PCI-DSS standards.
Data collected by cuci is used for the following purposes:
Every data processing activity by cuci is carried out on the basis of one or more valid legal grounds:
Cuci does not sell your personal data. However, we share data with specific parties under limited and controlled circumstances:
In some cases, your personal data may be processed or stored outside Malaysia — for example, when we use global cloud infrastructure or engage with international service providers.
When such data transfers occur, cuci ensures that protection equivalent to Malaysia's standards is maintained through the following mechanisms:
Cuci implements a comprehensive range of technical and organisational security measures to protect your personal data:
Cuci retains your personal data only for as long as necessary for its original collection purpose or as required by law:
Once the retention period expires, data is securely deleted or anonymised using methods that ensure it can no longer be linked back to you.
As a cuci member residing in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
If your personal data is inaccurate or incomplete, you have the right to request a correction. You may also update certain information directly in your account settings.
Under certain circumstances, you have the right to request deletion of your personal data — subject to legal retention obligations that may require us to retain certain data.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
To submit any data rights request, contact the cuci privacy team via live chat on the platform or through the available support channels. All requests will require identity verification before being processed.
The cuci Platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies used:
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of the cuci platform.
The cuci Platform is strictly prohibited for individuals under 18 years of age. cuci does not intentionally collect personal data from children or minors below the stipulated age.
If we discover that personal data of a minor has been collected, we will take the following steps immediately:
If you have reason to believe that a minor has registered a cuci account, please notify our support team immediately.
Cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or technological advancements.
Any material changes will be communicated to members via:
Your continued use of the cuci Platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the amendments, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or cuci's handling of your personal data, please contact us through the following channels:
By understanding the cuci Privacy Policy, you can be confident your data is managed responsibly. Register and enjoy a platform that genuinely puts your information security first.
18+ only. Play responsibly.